![]() So, consider checking the Junk Email or the Deleted Items folder to find your missing emails. To manually reduce the refresh time interval, select Send/Receive Groups > Define Send/Receive Groups.ĭepending on how you have configured the Outlook Junk email options, Outlook could filter out some messages as spam and move them to trash or even delete them.Additionally, click the Send/Receive All Folders under the Send/Receive tab to refresh your Outlook inbox.Make sure the status changes from Working Offline to something like Connected to: Microsoft Exchange or similar in the status bar. Under the Send/ Receive tab, click Work Offline.Whenever it’s turned on, you can notice Working Offline appear on the status bar. Disable Work Offline ModeĮven if there are no network issues, enabling the Work Offline option automatically halts any new incoming messages. To detect it, try opening other sites and see if they open or load up.Īnd, consider using an ethernet connection (one with wire) instead of Wi-Fi for a stable internet connection. ![]() On the other hand, any network-related issue could prevent incoming messages from reaching your inbox. Once the issues are resolved, you will see a green tick. If the Outlook server is down, you will see a red cross icon with additional details about various services unavailable at the moment. For this, you can check their status site. While you cannot fix it specifically from your end, it’s helpful to know which Outlook services have been affected and the ones that are active. Check the Outlook Service Statusīefore you move on to the technical fixes, check if Outlook services are operational.Īlthough Outlook tries to keep its services up and running all the time, outages still occur once in a while. But, for other unknown issues, you might have to go through and apply multiple fixes in the article. Sometimes, it happens because of account-related issues in Outlook as well.įor minor glitches in the Outlook app, it’s worth a try to exit and relaunch it. ![]() It could be as simple as emails redirecting to a different folder than expected due to certain rules or filters. Such issues arise because of various reasons. However, if you aren’t receiving any new emails whatsoever, something is probably wrong with your Outlook app. So, you could request the sender to re-send the emails. If you didn’t receive one or two emails, it’s possible that there was some problem while sending them. We anticipate that validation and the subsequent deployment will be completed by our next scheduled update.Missing an email can be quite daunting, especially if your organization solely depends on Outlook for communication (with team members or clients). We’ve developed a fix and are conducting validation checks prior to its deployment. Next update by: Sunday, June 25, 2023, at 11:00 AM UTCĬurrent status: We've determined that a recent standard service update inadvertently contains a code regression, which is resulting in unexpected access failures. Root cause: A recent standard service update inadvertently contains a code regression, which is resulting in unexpected access failures. We now forecast that the deployment of the fix will be complete by Sunday, Jat 1:00 PM UTC. Next update by: Sunday, June 25, 2023, at 3:00 PM UTCĬurrent status: We’ve validated the fix and started its deployment to affected environments. Root cause: A recent standard service update inadvertently contained a code regression, causing unexpected access failures. ![]() Start time: Sunday, June 25, 2023, at 12:00 AM UTC Scope of impact: Impact is specific to some users who are served through the affected infrastructure attempting to access Outlook on the web. As the fix continues to progress, users will start noticing immediate relief. We estimate that the fix will take an additional two hours to fully saturate. An unexpected error occurred and your request couldn’t be handled."Ĭurrent status: Deployment of the fix is taking longer than first anticipated, as we're introducing the patch without impacting the rest of the environment. They may see the following 500 error message when trying to access Outlook on the web: "Something went wrong. More info: Affected users may be able to use the Outlook desktop client if they have access to that connection method. User impact: Users may be unable to access Outlook on the web. Title: Some users may be unable to access Outlook on the web
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